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To Whom It May Concern:

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I'm writing with regards to my recent visit to the Samsung Service Center at Causeway Point.

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I've actually made a call to the service hotline to enquire about my faulty mobile phone. The customer service officer had reflected to me that there is a possibility of a change in motherboard. That particular day, which is 27th June 2006, Tuesday; I've made a trip down to Causeway point to get my mobile phone repaired. One of the customer service officer, Michelle Ong told me there's no such thing as a one-to-one exchange. She declined my request for a change in motherboard although it's already my 3rd time bringing the phone with the same old occuring problem for a repair.

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My previous visits to the service plaza at Plza Singapura also did not help resolve the problem I had with my phone yet resulted in more technical problems in teh phone eg, reception difficulty.
The customer service officer at Plaza Singapura prmoised me that i can request for the upper management to review my phone should there be a need for me to send my phone for servicing again.

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However, during my recent trip to Causeway point, my request for my phone to be escalated to the upper management was declined. Furthermore, Ms Ong had ensured me that i can collect my phone after 3 working days. However, till now,9 days after i have left my phone with your staff,it is still not ready for collection due to unknown reasons to me.There was even no notice that my collection will be delayed!

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Being such a large and established company, I don't see the reason why checking of a phone takes more than 9 days to be completed. My friend who's holding a Nokia phone had managed to get her phone within 4 working days with a brand new motherboard during her 2nd visit on the same day when I visited samsung's service center.

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My past experience with your customer service officers and counters had decreased my confidence in your company and your products. firstly, efficiency is evidently absent the fact that it took more than a week to get my mobile phone repaired. secondly, creditbity of the after sales service department is highly doubted as they have failed to fulfil their various promises and assurance made to me. i seek your understanding that a mobile phone is highly essential to our daily lives and the delay has caused much disruptions and inconvenience to me.

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I seek for an explanation,and posssible exchange for a new handset as it has been faulty for a time too many.

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Thank you.

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Ms Khoo Lizhen
06/07/2006

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Job ID: SCP-206754-01






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this is the letter my friends miss vonnie and miss mali had written using the name of mine.. i am sooo sure they are the complain queens... lolx. i dun even know how to start with.. thanks for the help ya!! hahaha!! hope i get a good reply.. ok.. the person called back.. but with me calling in once before the cso called me back again.. ~_~ dunno wat is down.. and the cso say.. she presume it will be done next week.. arrgh.. one freaking week.. duh!! why sooo long..